Nova Health App
Chronic care management, simplified for the patient and the clinician.
Nova Health needed a cross-platform mobile app bridging patients with care teams while navigating HIPAA compliance and an extremely diverse user base.
Problem, solution, outcome
The problem
Their previous app had 34% 30-day retention. Patients found it confusing; clinicians found it slow. The codebase was a 4-year-old native iOS app with no Android equivalent.
The solution
We rebuilt in React Native with a design system optimised for WCAG AA accessibility throughout. Onboarding was simplified to 3 steps. A real-time messaging layer with clinical teams was embedded.
The outcome
30-day retention rose to 71%. Clinician response time dropped 58%. The app launched simultaneously on iOS and Android, featured as Best New App in the Health category.