Nova Health App
Chronic care management, simplified for the patient and the clinician.
Project scope
- UX Strategy
- React Native
- API Integration
- Accessibility
- App Store Launch
Overview
Nova Health needed a cross-platform mobile app bridging patients with care teams while navigating HIPAA compliance and an extremely diverse user base.
The Problem
Their previous app had 34% 30-day retention. Patients found it confusing; clinicians found it slow. The codebase was a 4-year-old native iOS app with no Android equivalent.
The Solution
We rebuilt in React Native with a design system optimised for WCAG AA accessibility throughout. Onboarding was simplified to 3 steps. A real-time messaging layer with clinical teams was embedded.
The Outcome
30-day retention rose to 71%. Clinician response time dropped 58%. The app launched simultaneously on iOS and Android, featured as Best New App in the Health category.